Frequently asked questions

Shipping is free when the toys in your cart add up to ₹499 or more. Below that, delivery is a flat ₹49 anywhere in India.

We deliver to most pincodes across India. Check yours on any product page or in the cart — you’ll see whether we deliver, whether Cash on Delivery is available and the expected date.

We send the courier name and tracking link by email as soon as your order ships. You can also track it any time with your order number and phone number — no login needed.

Yes, until the order is packed. Message us on WhatsApp with your order number and the correct address or phone number.

Yes. Add gift wrap in the cart for ₹49 per order and write a short message — we print it on a card and put it inside the parcel.

Yes, on orders up to ₹5,000 on most pincodes, for a COD fee of ₹49. Pay the delivery partner in cash or, where they offer it, by UPI.

After a Cash on Delivery order we give you a quick call on your delivery mobile number to confirm it, then we start packing. It takes a minute and stops orders placed by mistake, which helps us keep COD available for everyone.

Pay online with UPI, card, netbanking or a wallet and you get an extra 5% off the toys (after any coupon). It’s applied automatically at checkout — no code needed.

Yes. Payments are processed by Razorpay, a PCI-DSS compliant gateway used by thousands of Indian businesses. Your card details and UPI PIN go directly to Razorpay and your bank — we never see or store them.

Don’t worry — if the order didn’t go through, your bank automatically reverses the amount, usually within 5–7 working days. If the order was placed, you’ll see it in My orders. Still unsure? Send us the payment reference on WhatsApp and we’ll check.

Open the order in My orders and request a return, or message us on WhatsApp with your order number. Choose a refund or replacement, and we’ll schedule a free pickup — usually within 1–2 working days.

Within 5–7 days of pickup, to your original payment method. Banks can take a few extra working days to show it in your account.

By bank transfer (NEFT/IMPS) or UPI. We’ll ask for your account details or UPI ID when you request the return.

Take a few photos (an unboxing video helps) and request a return within 7 days of delivery. For a missing piece we can often send just that part, so your child doesn’t have to wait for a whole new toy.

Yes, free of charge until your order is packed — from My orders or on WhatsApp. Prepaid orders are refunded in full to the original payment method.

Start with Shop by Age — every toy is grouped by the age it suits best, and each product page lists the skills it builds. Our Play Guide has a simple age-by-age guide, and we’re happy to suggest toys on WhatsApp too.

Choose toys marked 0+ or 6m+, which are made without small parts. Toys with small parts are marked 3+ and are not suitable for children under 3. Always check the age and warnings on the box, and supervise young children during play.

It depends on the toy. Battery needs and whether they’re included are listed under “What’s in the box” on the product page.

There are no passwords on Wobblo. Enter your email, and we email you a 6-digit code. That’s it.

Go to your profile and switch off offers by email. You’ll still get emails about your orders, such as shipping and delivery updates — those are always sent.

Email our Grievance Officer from the email on your account, or message us on WhatsApp. We’ll delete your personal data except the order records we must keep by law.