Shipping policy

We ship from our warehouse in Surat, Gujarat to most pincodes across India through trusted courier partners. Enter your pincode on any product page or in the cart to see whether we deliver there, whether Cash on Delivery is available and the expected delivery date.

A small number of remote pincodes aren’t serviceable yet. If yours is one of them, message us on WhatsApp — we’ll check what we can do. We don’t ship outside India at the moment.

• Free shipping when the toys in your cart add up to ₹499 or more (the price of the toys, before coupons).
• Orders below ₹499 have a flat delivery charge of ₹49, wherever you are in India.
• Cash on Delivery orders have an extra COD fee of ₹49. Pay online instead and you also get an extra 5% off.

Every charge is shown in the cart and at checkout before you pay — there are no surprises at the door.

Most orders are packed and handed to the courier within 1–2 working days. Delivery then usually takes 3–7 working days depending on your pincode — metro cities are often quicker, and remote areas (including parts of the North-East, Jammu & Kashmir, Ladakh and the islands) can take a little longer.

The date you see on the product page and at checkout is our best estimate for your pincode. Working days are Monday to Saturday, excluding public holidays. During big sales and festivals such as Diwali, please allow a day or two extra.

Cash on Delivery orders are packed once we’ve confirmed them with you on a quick call (see below). Pre-order toys ship on the date shown on their product page.

Cash on Delivery is available on orders up to ₹5,000 on serviceable pincodes, for a COD fee of ₹49. You can pay the delivery partner in cash or, where they offer it, by UPI.

After you place a COD order we call you on your delivery mobile number to confirm it, and then we start packing. If we can’t confirm the order with you, we may cancel it — no payment is taken, so there’s nothing to refund.

Refusing COD parcels at the door costs us two-way shipping. If several COD orders on the same number are refused, we may ask you to pay online for future orders.

Once your parcel ships, we send the courier name and tracking link by email. You can also follow every step on Track order with your order number and phone number, or under My orders when you’re logged in.

Sending a present? Add gift wrap in the cart for ₹49 per order and write a short message — we print it on a card and tuck it inside. Gift-wrapped toys still come in their original box, wrapped in paper inside the shipping carton.

Spotted a mistake in the address? Message us on WhatsApp with your order number as soon as possible. We can change the address or phone number until the order is packed. After that, the courier may allow a change on their tracking page, but we can’t guarantee it.

The courier usually tries to deliver up to three times and calls the phone number on the order. If they can’t reach you, the parcel comes back to us. We’ll contact you — we can reship it (shipping may be charged again) or, for prepaid orders, refund the amount you paid to your original payment method within 5–7 working days of the parcel reaching us.

If the outer box looks opened, crushed or wet, you can refuse the delivery or note it with the delivery partner. If something inside is damaged or missing, take a few photos (an unboxing video helps a lot) and request a return or replacement within 7 days of delivery — see our Returns & refunds policy.